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Hi folks, I have something like this in my description field (received via E-mailed ticket)
Please complete the following questions to enable us to resolve your incident.
*Name: Customer's Provided Name
*Urgency (High, Medium, or Low): High
I have written this code in my Additional Fields section of the automation rule to extract the text that the user has entered for the Urgency field (e.g. High):
{
"fields": {
"Urgency" : {"value" : {{issue.description.split('\n').match("\*Urgency (High, Medium, or Low): (.*)").first}} }
}
}
Its failing saying it is not a valid JSON.
However, the below is working fine to extract the text provided for Name:
{
"fields": {
"Email-Sender-Name":"{{issue.description.split('\n').match("\*Name: (.*)").first}}"
}
}
Any suggestions ?
@Zeeshan Ahmed Khan Were you able to resolve this issue?
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