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Extarcting single-select field values from description field


Hi folks, I have something like this in my description field (received via E-mailed ticket)

Please complete the following questions to enable us to resolve your incident.

*Name: Customer's Provided Name

*Urgency (High, Medium, or Low): High

I have written this code in my Additional Fields section of the automation rule to extract the text that the user has entered for the Urgency field (e.g. High): 

  "fields": {
                  "Urgency" : {"value" : {{issue.description.split('\n').match("\*Urgency (High, Medium, or Low): (.*)").first}} }

Its failing saying it is not a valid JSON.

However, the below is working fine to extract the text provided for Name:

"fields": {
        "Email-Sender-Name":"{{issue.description.split('\n').match("\*Name: (.*)").first}}"


Any suggestions ?

1 answer

0 votes
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jul 04, 2023

@Zeeshan Ahmed Khan Were you able to resolve this issue?

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