Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Exported data in .csv from Jira Service Desk does not match the data shown on the page

Jira Service Desk SLA.PNGJira Service Desk SLA - exported to .csv (straight average).PNG

For some reason, the data shown on the Jira Service Desk page for my my project does not match the exported .csv data. What could be causing this and what are the work arounds.

1 answer

0 votes
Prince Nyeche Community Leader Dec 14, 2020

Hi @Cydrick Quijano 

Welcome to Community! 13 Dec has 0 value, could that be the missing data? it would be better if you could do a side by side comparison (Actual vs exported data) as the time period is shortly. so you can determine where the missing data is coming from?

Another aspect could be that your spreadsheet program is altering the data upon pasting (rounding up number values or omitting decimal points), if that's what you did to copy the data.

Thank you. However, even if I omit the Dec 13 data, the figures would still not match. The data is also not being rounded up when exported.

Prince Nyeche Community Leader Dec 14, 2020

Hey @Cydrick Quijano 

Can you use  a plan csv text reader like with the export and see if you can get the same result? I believe the data is being changed when viewed with your current spreadsheet editor probably due to character encoding or something else.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,121 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you