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Event still inactive even if it is part of a workflow

Edited

I would like an event to be fired when a transition is executed. 

Capture.PNG

Here is the whole picture 

Capture2.PNG

The transition is still shown as inactive even though it is used by a workflow: 

Capture3.PNG

How can I fix this problem and make the transition valid?

The event is also not fired when I click on the transition enter image description here

1 answer

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 12, 2023

This happens when all the workflows that fire the event are inactive, or there are none using it at all.

You probably need to publish the draft workflow where you have added the event.

A number of versions ago, there was a minor bug in Jira that meant you also have to have triggered the event at least once to get Jira to realise that the event is active.  I do not know if that has been fixed, but a good test remains behind it - try triggering the event and then going back to look at its state.

@Nic Brough -Adaptavist-  

It has already been published, it's not just a draft. Even though it has been published, it's still shown as inactive.

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 12, 2023

And what about the rest of the answer?

@Nic Brough -Adaptavist- 

I have triggered the event many many times and still, nothing happens.

@Nic Brough -Adaptavist- 

 

I have triggered the event many times, here is the proof

 

Capture.PNG

However, the iTrac SF is still inactive

Capture2.PNG

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 12, 2023

So it is active.  What makes you think it is inactive?

@Nic Brough -Adaptavist- 

 

I have checked the list of events and it is still shown as inactive.

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 12, 2023

Could you show us that?  I can't see inactive events when they are active, so I'm a bit stuck on what you are seeing.

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