Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Hi, can anyone explain to me what escalate actually means, does it means that i can make a copy of an issues to any board i wanted? thankyou 

3 answers

0 votes

Hi @Vielbert Victorio ,

When you are referring to "Escalate", can you please elaborate? Is "escalate" an option in your Jira (like a transition/ status)?

Can you share a screen shot where you see this Escalate option?

ah, i saw it first at JSM board, so i'm thinking of a case where the dev team is going to need to copy / move some issues to different department, is that possible in Jira Software Development board? thank you

0 votes

Hi @Vielbert Victorio

it would be great if you can elaborate a bit more what escalate you mean? You've categorized this question into Jira Software - and I'm not aware of an escalation there.

How about adding a screenshot of what you're seeing?


i thought of a case where my dev team need to escalate some issues to another department board like ITSM board from Jira Software Development board, is that possible?

Escalate is a status that you need to define in your workflow. Once it is defined you can use post-function or automation to perform a change to the issue (e.g. assign it to a user etc.)

is it possible to move a certain issue to another board without having an access to that specific board? thankyou

It is not board access, it is the project access you need to check and the filter behind the board

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

Bitbucket Smart Commits vs. Genius Commits - What's the difference?

If you already heard about Smart Commits in Bitbucket, know that you just stumbled upon something even better (and smarter!): Genius Commits by Better DevOps Automation for Jira Data Center (+ Server...

106 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you