Escalate

[Vielbert Victorio]

Hi, can anyone explain to me what escalate actually means, does it means that i can make a copy of an issues to any board i wanted? thankyou 

[Deepanshu Natani]

Hi @Vielbert Victorio ,

When you are referring to "Escalate", can you please elaborate? Is "escalate" an option in your Jira (like a transition/ status)?

Can you share a screen shot where you see this Escalate option?

[Vielbert Victorio]

ah, i saw it first at JSM board, so i'm thinking of a case where the dev team is going to need to copy / move some issues to different department, is that possible in Jira Software Development board? thank you

[Matthias Gaiser _K15t_]

Hi @Vielbert Victorio

it would be great if you can elaborate a bit more what escalate you mean? You've categorized this question into Jira Software - and I'm not aware of an escalation there.

How about adding a screenshot of what you're seeing?

Cheers,
Matthias.

[Vielbert Victorio]

i thought of a case where my dev team need to escalate some issues to another department board like ITSM board from Jira Software Development board, is that possible?

[Pedram Mireftekhari]

Escalate is a status that you need to define in your workflow. Once it is defined you can use post-function or automation to perform a change to the issue (e.g. assign it to a user etc.)

[Vielbert Victorio]

is it possible to move a certain issue to another board without having an access to that specific board? thankyou

[Pedram Mireftekhari]

It is not board access, it is the project access you need to check and the filter behind the board