Email Notification for Comments

Ashley Roberts March 26, 2024

If a comment is added to a ticket, is it possible for the assignee to get an email notification with the comment in it?

1 answer

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Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 26, 2024

Hello, Good day. If you are using company managed project make sure "Assignee" is selected in the notification scheme for comments.  

Screenshot 2024-03-27 at 10.41.03 AM.png

Also in the user's personal settings make sure comments is enabled. https://xxxxxxx.atlassian.net/jira/settings/personal/notifications

 

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 26, 2024

Screenshot 2024-03-27 at 10.39.02 AM.png

Ashley Roberts March 26, 2024

Thank you for that, but I am wondering if when a comment is put into a ticket that the comment can also be in the notification email to the assignee?

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 28, 2024

Please be aware of the following issue as well. https://jira.atlassian.com/browse/JRACLOUD-82921

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