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Email Notification - Status Change


Jira (cloud) will send notifications to the watchers when a comment has been added. However, we also need it to send notifications when the status changes (for example: from In Progress to Needs Testing).

Can you provide information on how to accomplish this?

Thank you.

2 answers

1 vote
John Funk Community Leader May 12, 2021

Hi John,

You can accomplish that with Automation for Jira. Just create a trigger for Issue Transitioned and add a new action for Send Email.

Here is some more information about Automation if you are not familiar with it:

There are two types of automation:

  • Global: In the Free version, you get 100 executions per product, per month
  • Project: In all versions, you get unlimited executions per month

Automation Basics:

You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, go to Jira Settings > System > Automation Rules (left-hand menu).

For more on using Automation For Jira see these help pages.

Jira Automation Template Library to help get you started quickly:

Is this for a Team Managed project or a Company Managed project?

Do you want the emails sent for every status change or only specified status changes?

If for a Team Managed project, or emailing for only certain status changes, then I concur with @John Funk 's suggestions.

If this is a Company Managed project and you want email sent for every status transition, then you can modify the Notification Scheme to handle that.

Refer to:

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