Tempo uses user information stored in Jira therefore once it is changed in Jira, Tempo should reflect the change. Please try log off and log back and hard refresh your browser.
If above does not resolve the issue please open a ticket at https://tempo-io.atlassian.net/servicedesk/customer/portal/6
Chih from Tempo Support
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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