Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Edit Service Desk email template for licensed users not Portal users

Rob B
Rob B
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
May 1, 2018

I know how to edit the notification email template for users who log an issue via the portal, but i was wondering can this be done for licensed users logging it via the service desk?

Answer
Watch
Like Be the first to like this
269 views

1 answer

0 votes
Laurens Coppens
Laurens Coppens
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 1, 2018

Robert,

The licensed users are being mailed by the default jira template settings: https://confluence.atlassian.com/adminjiraserver/customizing-email-content-938847640.html

Hope this helps.

Regards,

Laurens,

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events