Due Date is not visible to email ?

[Chronis Kalfas]

Hi All 

I have created an automation rule to send email with a list of issues and the valus of due date is not returned. All other values are returned properly.

<ul>
{{#lookupIssues}}
<li>{{key}} - {{summary}} - {{duedate}} - {{description}} - {{assignee.displayname}}</li>
{{/}}
</ul>

Can you please help what I am doing wrong as per above ? The filed name ?

Thank you

[Bill Sheboy]

Hi @Chronis Kalfas -- Welcome to the Atlassian Community!

Unfortunately due date is not one of the fields supported by the Lookup Issues action:

https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/#Smartvaluesgeneral---lookupIssues--

And it may not be added due to the possible performance challenges; there is a suggestion to add more fields to that action: https://jira.atlassian.com/browse/JRACLOUD-75018

There are two possible work-arounds for this if you really need the due date in that email:

• easy and a "hack": modify your summary fields to always contain the due date using another automation rule
• much more difficult, and not a "hack": call the REST API from the automation rule with your JQL (from the Lookup Issues action) and use text and list functions to parse out the data into a created variable.  Then put that variable into the email message.

Kind regards,
Bill

[Jack Brickey]

Have you tried {{issue.duedate}}?

[Rolf Okken]

i agree 

• {{issue.duedate}} - Returns the issue's due date.

[Chronis Kalfas]

@Bill Sheboy Yes. The feedback I got is that this is not returned, for performance reasons. So its not because of the syntax.