Don't see custom fields

Aitana Jiménez Navarro April 24, 2023

I have created 5 custom fields, of which 3 of them are shown in the new task creation screen, however 2 of them (which are free text custom fields) are not shown when I click create. I have checked that they appear on the corresponding screen and they are indeed on the screen, as well as in the design of the type of issue.

What is happening?

 

Thank you so much!

Regards

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Jeroen Poismans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 24, 2023

Hi there,

Did you check the custom field scope?
Does the custom field have a context for the project you are trying to create an issue in?

 

Regards,

Jeroen

Aitana Jiménez Navarro April 24, 2023

Yes, the context in both of this custom fields are 'default', the same that the others custom fields that I created and I can see it

Captura de pantalla 2023-04-24 a las 11.28.46.png

Thank you for your answer!

Jeroen Poismans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 24, 2023

Hi,

Ok, in the Create screen you have an option to Show fields:

 

Screenshot 2023-04-24 at 11.56.46.png

After selecting that you get a screen where you can show the custom fields:

 

Screenshot 2023-04-24 at 11.57.09.png

 

Check whether you custom field are selected here.

 

Jeroen

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Aitana Jiménez Navarro April 24, 2023

I have tried it and that's it.

 

Thank you very much!

Like Kelly Arrey likes this
Jeroen Poismans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 24, 2023

Awesome!

If you can Accept the answer other members will know there is a solution to this question.

Thanks!

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