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Does not recognize external users in test directory

Jennifer San José
Jennifer San José
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Oct 12, 2023

Hello,

We want to configure the External Users test directory.
I'm trying to include users, but I always get the same error: We're unable to save this user
We have Atlassian Access and we have verified our domain, for example @empresa
The domain of external users is different and we don't want to check it. We have also tried a gmail user and the same error appears.
How can I configure this test directory with those users?
Thank you

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