Disable Jira mail puller & processor via SQL or REST

[Topicus]

I want to disable the Jira build-in "Email puller" and "Email processor" without having to manually disable it in the Jira GUI.

We have A Jira test environment which frequently synchronizes data from our production Jira.

This process is automatized and I want to disable this functionality because they create issues when they are enabled after a completed sync.

I tried enabling SQL query logging and reverse engineering HTTP rest calls, but I can't find anything that we can use for automation purposes.

These functions are found here:

jira_url/secure/admin/GlobalMailSettings.jspa

An SQL update query or rest api call would  be sufficient to include in out automation solution.

[Nic Brough -Adaptavist- · Accepted solution]

The recommended method is to disable the email services, not mess with database or REST calls.  REST can't do it, last time I looked, and if you did this in the database, you will need to stop Jira before you do anything anyway.

Add these to the setenv file in <jira install>/bin directory, and you'll find all your data works fine, but all calls to mail servers stop dead.

-Datlassian.mail.senddisabled=true -Datlassian.mail.fetchdisabled=true -Djira.trackback.senddisabled=true

[Topicus]

Cheers!

[Alexey Matveev · Accepted solution]

I think that you should disable mail on Jira startup. You can find how to do it here:

https://community.atlassian.com/t5/Jira-questions/Disable-incoming-emails-after-restore/qaq-p/229712

[Topicus]

Cheers!