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Differences between "Import via CSV" and "External System Import"

Hi all, 


we are seeing a lot of differences between two methods; Is there any documentation link on the same. 




4 answers

'Import issues from CSV' is an option made available so non-administrative users are also able to import issues to Jira. However, there are certain restrictions that one will not encounter while using the wizard. Some of the things you CANNOT do while using 'import issues from CSV' include; being able to create new users, importing projects(you can only import to an existing project), creating custom fields/resolution values. 

Hope this helps:)




Will there be any issues, if users (non Jira admins) use "import issues from CSV" option?

Will users creates damage to Jira system in any way ?



0 votes
tracy lam
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Mar 22, 2023

Just to confirm, in order to update existing issues, I'll need JIRA Settings > System > External System Import to start the import.  If I used Issues> Import Issues from CSV, it will not update existing issue.  

0 votes
Manon Soubies-Camy _Modus Create_
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Feb 21, 2020 • edited

Hi @M Vijay Kumar,

I couldn't find any related documentation, but the External System Import is only available to Jira admins. That's why more options are available from this menu.

- Manon


Will there be any issues, if users (non Jira admins) use "import issues from CSV" option?

Will users creates damage to Jira system in any way ?


0 votes
Pete Singleton
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Feb 21, 2020

I'm not sure if there's documentation on the differences, but from my experience I would recommend to only use the External System Import.  The other option has caused me problems in the past, and I also think it doesn't let you map certain fields.

The External System Import is the mentioned in the Atlassian instructions too:


Would you  mind to  let me know what problems you ran in to issues when you were using "import issues from CSV" option?

The reason I'm asking, our users are using "import issues from CSV" option ,and, so I want to ensure they will not create any damage to Jira system in any way. 

Thank you.

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