Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Dejé de recibir notificaciones vía mail. Cómo lo soluciono?

Sin realizar cambios en la configuración de notificaciones, dejé de recibir vía mail lo producido en Jira. Veo la configuración y está todo bien seleccionado, a qué se debe el problema?Jira.JPG

1 answer

0 votes

Hello @Francisco Silva

Welcome to the Atlassian Community!

Per your description, I understand you are stopped receiving issue notifications, although no changes were applied to your personal notifications menu. Is that correct?

Although your question is tagged with Jira Software, can you confirm if you are using Jira Software or Service desk?

If you are using Jira Software, the notification scheme related to the project issue must be configured to send you those notifications despite your personal notification. To properly check these settings, the project administrator must follow the steps below:

  1. Navigate to the Project > Project settings > Notifications
  2. Check if you are included in the notifications you are trying to receive. Optionally, use the notification helper at the top-right corner to check if you should be receiving the mentioned notifications:
    Screen Shot 2020-11-13 at 19.07.11.png

Despite the steps above, also check the following possibilities:

  1. Check the Spam folder in your email
  2. Check if your email server, proxy, or firewall are not blocking Jira domains:
    Atlassian cloud IP ranges and domains 
  3. Double-check the steps of the documentation below:
    Not Receiving Email Notifications in JIRA Cloud 

Let us know if you have any questions.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,120 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you