Custom Approver [User Picker] Field Not Visible in Require Approval From Menu

[Aashutosh Kumar]

Hi All,

I need to add Approval in my Workflow, requiring Approval from a Custom User Picker Field Approver 1, but That Field is not visible in Workflow's Require Approval Menu. Although, I can add Custom User Picker Field Approver 1  as Approver in Jira Service Management Data Center version, but not in Cloud.

Please see below Screenshot for better understanding.

Data Center:

Cloud:  Approver 1 Field not Visible, although Added to Project Context and required Screens

[Aashutosh Kumar · Accepted solution]

Issue solved.

Single/Multi User Picker Custom Field can be added to get Approvers from Dropdown, if Custom Field Context is set to Global instead of any Project.

Its because of Bug: JSDCLOUD-8268 

[Christopher Nortje]

Hi,

Jira Service Management Cloud only support multi-user pickers.

All the multi-user pickers should be showing in that list. Is Approver 1 perhaps a single-user picker?

[Aashutosh Kumar]

Hi @Christopher Nortje ,

Yes Approver 1 was a single user Picker, but now I created another Custom Field User Picker (Multiple user), still not able to add it as Approver Field in the Workflow.

[Daniel Alonso]

Single user picker will be available if you change the context to global.