Normally I create users by sending the invite to the emails. Once they accept, a JIRA user will be created. It will be linked to our active directory.
What happened recently is that I sent an invite and the email recipient accepted the invite. A user was created, but it saved it in the Jira Internal directory instead. The username of this user matches his user in AD (e.g. "hitesh")
I deleted this user and sent him another invite, which he accepted. a user is created and it is linked to our active directory. However the username is his first and last names ("hitesh sharma"). He tried to log in using this account, but it's not allowing him to log on. I think it's trying to check the AD account "hitesh sharma", but this account doesn't exist in AD. (it's "hitesh"). When he tries "hitesh", it's not letting him in because this account doesn't exist in JIRA.
I was wondering how do I change the jira account "hitesh sharma" to "hitesh" so he can log in.
Hello Community! Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events