Creating a workflow involving multiple approvals Edited

I am looking to create a workflow where the reporter can assign task to multiple users who need to approve the task before providing a resolution to the task. 

 

Looking for something close to this approach by @Jack Brickey done in Jira Service Desk - 2-step approval in JSD. Thanks in advance for your help!

1 answer

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Micky Caritte Community Champion Dec 11, 2017

Hi,

If you're using Jira service desk, the approval state in the workflow can be setup in a way that multiple persons can be approvers and approvals might be either unique or from ALL approvers.

Hope this helps!

Thanks Micky, 

What I am looking for is to do this in the JIRA Agile / Core Version. is there a workaround possible for this approach in there? Our organization avoids using plugins so I am having a difficult time figuring this out.


Thanks
Ankit 

Micky Caritte Community Champion Dec 11, 2017

Hi Ankit,

You can try and convince them saying that Service Desk is not a plugin but an application itself :-P

In terms of solutions it's very hard without plugins. The only idea I have is to use "Users in Group Custom field" condition between current status and approval status which might be OK with a vanilla Jira.For instance your workflow could be:

Open -> Approved Gate 0 -> Approved Gate 1 -> In Progress -> Done

With 2 custom fields (gate 0 approvers and gate 1 approvers) handling the groups in the "User is in group custom field" condition. That would work only if your approvers are "stable". Some plugins add the "User in user custom field", but again, it's plugins!

No better idea here :(

Let us know if you find a clever solution :)

The clever solution I was able to discover is that I created a presentation and convinced them that we need service desk for their business needs. :)

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