I am looking to create a workflow where the reporter can assign task to multiple users who need to approve the task before providing a resolution to the task.
You can try and convince them saying that Service Desk is not a plugin but an application itself :-P
In terms of solutions it's very hard without plugins. The only idea I have is to use "Users in Group Custom field" condition between current status and approval status which might be OK with a vanilla Jira.For instance your workflow could be:
Open -> Approved Gate 0 -> Approved Gate 1 -> In Progress -> Done
With 2 custom fields (gate 0 approvers and gate 1 approvers) handling the groups in the "User is in group custom field" condition. That would work only if your approvers are "stable". Some plugins add the "User in user custom field", but again, it's plugins!
No better idea here :(
Let us know if you find a clever solution :)
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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