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Creating a report that details total number of Service Request open on a specific date

Mike Kenneally

I'm trying to create a report that will detail exactly how many requests were open on a given date. We already have a report will tell us how many tickets were created & resolved but not what the total of how many were open.
Apologies, new to JIRA so looking for guidance.

Thanks

Accepted answers

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Jack Brickey

how will you input the given date? If this is static and you just want to find everything created say yesterday...

createdDate >= startOfDay(-1) and createdDate < startofday()

or a specific day of say March 16, 2021...

createdDate >= 2021-03-16 and createddate < 2021-03-17

Mike Kenneally

Thank you for this - looking at my question again and I could have worded it better I think. I already have reports to provide how many tickets were opened and how many were resolved for last 7, 30 & 90 days. What I don't have is a way to report on how many Service Requests in total were open (so I guess in an Unresolved state) on a given date.

Daniel Ebers

Hi @Mike Kenneally

I could think of a query like the following which would show you the issues "In Progress" for a specific day:

project = DEMO AND status WAS "In Progress" DURING (2021-02-19, 2021-02-20)

Regards,
Daniel

Mike Kenneally

Awesome ! - thanks a bunch @Daniel Ebers
That gives me what I'm after - is there a way to refine this to use the current date - 90 days and provide just a count for each day ?
Thanks

Jana Jäger

Have you founda solution then, Mike?

Jack Brickey

Hi @Jana Jäger ,

The following JQL query example will give you the total number of issues opened for project abc on a given date (July 28, 2022) from midnight until 11:59 PM.

project = abc and (created > 2022-07-28 and created < 2022-07-29)

Does this meet your needs or are you looking for something different?

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