I am trying to create a support ticket from an html form. How would we make the call to the /rest/servicedeskapi/request and get the data from the form and send it to my project?
Hi @Raj Khaitan
Another option if they all have jira licences, then it may be even easier to use the free version of ProForma Lite.
You could create a good looking form with conditional logic and use ProForma's "issue form feature".
The feature allows users to create Jira issues directly from ProForma forms and you can also create a link to the form which can be include the link in notifications, Confluence pages etc.
As I said, you need to have a Jira licence for the above but it does give you the option of more design options.
Good luck with it.
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