Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Create ticket from html form using servicedeskapi

I am trying to create a support ticket from an html form. How would we make the call to the /rest/servicedeskapi/request and get the data from the form and send it to my project?

2 answers

0 votes
Prince Nyeche Community Leader Jan 06, 2021

Hi @Raj Khaitan 

Have you considered using ServiceDesk Widget instead or better Jira's Issue Collectors rather than reinvent the wheel?

I would use issue collector but I am trying to do this while integrating with Pendo. They provide a template for forms and popups on your site. This is why I need to use API call to servicedesk.

Hi @Raj Khaitan 

Another option if they all have jira licences, then it may be even easier to use the free version of ProForma Lite.

You could create a good looking form with conditional logic and use ProForma's "issue form feature".  

The feature allows users to create Jira issues directly from ProForma forms and you can also create a link to the form which can be include the link in notifications, Confluence pages etc.

As I said, you need to have a Jira licence for the above but it does give you the option of more design options.

Good luck with it.


Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

637 views 10 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you