In the context of JSD Cloud, I want to create a request type in the customer portal that acts like FAQ.
I know one possible way, which is to create a 'blank' request that is automatically closed after creation and added a public comment with the response to that question/request type raised. And this is possible using the service desk automation.
I am wondering, (and this is the challenge here) if there is a more elegant approach to do this without any add on and without the use of Confluence (for example, link to a KB).
If you have any idea, thought or suggestion, please let me know.
Hi Mafalda,
Do you know Questions for Confluence? https://www.atlassian.com/software/confluence/questions
This is not part of JSD but maybe can meet the other requirements you have.
Hope it helps,
Carlos
Hello Carlos,
Thanks for your reply. This is a challange/idea about solely using the native features of JSD. As you can read in my post, I pretend to accomplish this without any use of Confluence. If you have any other idea please let me know.
Thanks!
Mafalda
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