Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Copy comments with specific text from/to Jira Cloud to/from Service Management Cloud

Hi,

We are using Cloud versions for Jira and Service Management. Jira is used by our development team and Service Management is used for our UAT, so clients can submit the bugs. 

Issues are linked between the two. I setup an automation to copy comments and they are working fine except it copies all comments in both directions.

On Jira we may have internal discussion, so don't need to copy those. IF a comment is made for the client then we could prefix with FORCLIENT in Jira issue. When client responds in Service Management they could prefix their response with FORSUPPORT.

Is there a way to copy comments containing specific text only?

Best,

Dharmesh

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira

Do you use Jira Cloud with Microsoft Teams?

Hi, Jira users! Do you use Jira alongside Microsoft Teams? We want to hear how you’ve used the power of Jira Cloud and Microsoft Teams (via the Jira Cloud for Microsoft Teams app) to achieve a team...

17 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you