Copy a Custom field value in "Request participants" field automatically

Houssein Barkallah May 25, 2022

I have been trying to copy the value of a text (multiple line) custom field into the "Request participents" field.
I also tried using JIRA MISC WORKFLOW EXTENSIONS to copy the field, but it doesn't work and I get this error in the excecution log: 

Incorrect request: {"customfield_10026":"Could not find usernames: unknown"}

 

Please help me out with this issue. Thanks!

3 answers

1 accepted

1 vote
Answer accepted
Nic Brough -Adaptavist-
Community Leader
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May 25, 2022

Welcome to the Atlassian Community!

Request participants is a calculated field, you should not be trying to set it with an app.

Houssein Barkallah May 25, 2022

Hi Nic,
I tried working with Jira automation, but it doesn't allow the copy 😢 ( only user type fields are available while the custom field source is text )
And I couldn't manage to retieve the information I desire from the request

1 vote
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 25, 2022

Hi Houssein  - Welcome to the Atlassian Community!

You should use the email address of the user. 

Houssein Barkallah May 25, 2022

Hi John and thank you for your reply.
Sorry if I wasn't very specific;
I have an app that manages my emails and creates issues according to some rules (Email this issue)
I'm trying to retieve this information from newly created JSM issues that are coming through email ( email CC) and put them in the Request participants field.

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 25, 2022

Who is listed as the Reporter for the newly created issues? 

Houssein Barkallah May 25, 2022

The Reporter field takes the sender of the email.

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 25, 2022

Which is who you want to be added to the Request Participant field - correct? 

If that's the case, then you can do an automation rule to copy the value of the Reporter field into the Request Participants field. 

screenshot.png

0 votes
satya.mynampati August 10, 2023

I’m in the same situation where I want Custom field (email) value to be copied to request participant field. but 

I don’t see the similar option what your showing in the screen shot. I have the option like below

Could you please suggest.

 Capture.JPG

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