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Configure pre defined SLA metric Edited

At the moment when you look at the reports of the configured SLA. You can only choose the %Met metric.  We would like to show the %Breached rather. Does anyone know how I can achieve this? 


We basically need this graph, but in %




Also, has anyone else noticed the graphs jumping around like this? 

Please see attachment A & B. All that changed was I refreshed the page. It jumps between these 2 points constantly. 






1 answer

0 votes

Hi Johannes,

Currently in Jira Service desk natively this is not possible, and we have the following feature requests, for Cloud and Server respectively, tracking interest in a breached percentage option on this report, please make sure to add your vote:

As a workaround you can look into third party reporting tools and I found the tool "Customer reports for Jira Service Desk", which has a "SLA met vs breached percentage" option noted in the feature set.

But I would also recomend comparing it to a few other reporting tools from the marketplace to see if there are any other tools the fits your needs the most, or have additional feature that could help you out.  I did a quick filter on this which can be viewed here.


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