Configure Working Days in Jira Work Management?

[Emma Hecht]

Hi there,

I've created a company-managed project in Jira Work Management and am automating subtasks to be created when a task is created. These tasks are automatically being scheduled with an automation using business days for start and end dates, something like this:

{{now.plusBusinessDays(20)}}

However, there are some weekdays that I want subtasks to skip — the days our agency is closed for holidays throughout the year.

For instance, this year, we have Friday, 12/23 and Monday, 12/26 off for the holidays. If I have a task that takes 3 days and starts on Thursday, 12/22, I would like it to skip over Friday and Monday and have the task continue throughout Tuesday, 12/27 and be due Wednesday, 12/28. Or if the task would originally be slated to start on Friday, 12/23, with the original automation, it would actually begin on Tuesday, 12/27.

I've seen that you can configure Working Days in Software Projects but I'm not seeing a similar feature in Work Management Projects. Is there such a feature available? And if not, what automation or other feature could I use as a substitute?

Thanks very much in advance!

[Trudy Claspill · Accepted solution]

Hello @Emma Hecht 

The ability to configure working days is not available for Work Management projects. You can vote on the change request here:

https://jira.atlassian.com/browse/JWMCLOUD-208

I haven't yet come up with a scheme for working around that, but if I think of something I will post back here.

[Emma Hecht]

That's good to know. Thanks, Trudy! Added my vote there.

[Emma Hecht · Accepted solution]

@Bill Sheboy / @John Funk — Do either of you have any suggestions on question above (how to implement something similar to Working Days in Jira Work Management)? Thanks!

[John Funk]

Yep - see Trudy's response. :-)

[Bill Sheboy]

Hi @Emma Hecht 

Yes, and...to Trudy and John's information...If you search the community you will find lots of attempts to implement this use case to work in rules.  At this time, I believe the only work-arounds are: 

• use a bunch of if-conditions statements with hard-coded dates
• write your own REST API function to do what you need, host it somewhere, and call that from the rule
• investigate the marketplace for apps which can create tasks automatically and can handle holidays/non-working days

More info: two limitations which prevent automation for Jira rules from doing this are the built-in date/time functions do not use the customer-defined, non-working days in projects; and, created variables cannot be used in smart value list filtering or functions.

Kind regards,
Bill

[Emma Hecht]

@Bill Sheboy Thank you! I'm going to work on the REST API with my team — thanks for all of these suggestions! 

[Emma Hecht]

@Bill Sheboy I had my IT team write a REST API and it works perfectly! Thanks so much for this suggestion. 

For anyone it may help, posting a few screenshots here. I wasn't involved in writing the REST API, but here is how I called it:

[Alexey]

I find the addition of configure working days to be a much needed feature!