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This is a request to update my Jira Project so that whenever the following transitions for a ticket are performed, that a dialogue/comment prompt appears requiring the user to add a comment.

  • Any transition into Review
  • Any transition into Code Review
  • Any transition into Rejected
  • Any transition into On Hold
  • Any transition into Done

Can an option also be added that enables only an admin or super user special transition options that are not visible to others?  For example, allow only an admin to transition tickets from Done into Review.

Please answer all my questions in details? thank you!

2 answers

1 vote
Mikael Sandberg Community Leader Sep 07, 2022

Are you looking for information on how to make these changes or did you intend to contact your Jira admin to get these changes done?

Atlassian Community users do not have access to customers instances, so we cannot help you make the changes, but if you are looking for information on how to make these changes that we can point you in the right direction.

I am looking for information on how to make these changes

0 votes

Hello @Haroon Habibi 

Both of the items you mention are possible to accomplish.

Prompting for a Comment during a transition would be accomplished by:

1. Creating a screen that has the comment field.

2. Attaching that screen to each Transition in the Workflow for each Issue Type (in the Workflow Scheme used by the project where the change is needed).

The above can be done by a Jira Administrator for your instance.

https://confluence.atlassian.com/jirakb/map-a-screen-to-a-workflow-transition-in-jira-720634253.html

 

Limiting who can execute a transition can be done by adding a Condition to the Transition. This would also be done, as above, by a Jira Administrator for your instance.

https://confluence.atlassian.com/adminjiraserver/advanced-workflow-configuration-938847443.html

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