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Column disappeared in the Big Picture program

Hi Team,

In one of our big Picture program column got disappeared in the Gantt module.
In happened only for 2 program.
column.PNG May I know why its happened..?

 

3 answers

Hi @pradeep km , I have the same issue with the columns in big picture- did you get a solution for that ? 

Anna-BigPicture Marketplace Partner Apr 28, 2022

Hi @Sofia Hoffmann

What is your instance hosting (Cloud or Server)? If it's a Server, what version of BigPicture are you currently using?

Hi @Anna-BigPicture 

License Information for Jira

Jira v8.18.1

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Anna-BigPicture Marketplace Partner Apr 28, 2022

@Sofia Hoffmann

Thank you for the information. Could you also provide with BigPicture version? You can quickly check the current app version using the 'Shift + i' shortcut when in the app. Other options you can find here.

.. i do not have this possibility :/ 

2022-04-28 10_49_12-Window.png

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Anna-BigPicture Marketplace Partner Apr 28, 2022

@Sofia Hoffmann

The screenshot suggests that you use a version of BigPicture older than 8.1. Please note that the issue with disappearing columns was fixed in version 8.2.
 
However, I recommend upgrading the app directly to BigPicture 8.4. The version was just released and provides even greater ease of use and more advanced portfolio-level reporting. Here you will find new features Overview.
Important information - make sure you have a full backup before the upgrade.

okay, will contact my administrator to update the app. thank you Anna 

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0 votes
wangzhao I'm New Here Jan 11, 2022

Hi Sir, we are having the same problem and wondering if you've fixed the problem, and could you plz kindly help to let me know how to fix? thanks

Hi @wangzhao ,

Issue got fixed by updating Bigpicture to 8.2.2v.

Regards,
Pradeep KM

0 votes
Anna-BigPicture Marketplace Partner Oct 29, 2021

Hi @pradeep km,

Which version of BigPicture do you currently use? If it's the latest one - 8.1.5, I encourage you to reach out to the Technical Support Team via our Service Desk so our experts can investigate the issue.

we are using 8.0.26v

Hello @pradeep km

The issue may be caused by a bug; however without logs' investigating it's hard to say definitively. 

Please try to use the workaround:

  1. Go to Box Configuration>Gantt>Column Views
  2. Select any view from the list
  3. On the viewscreen, click "save"
  4. Go back Gantt module.

After completing the above-mentioned steps, tasks summary & key, WBS, and the Current View button should be displayed correctly.
 
If the suggested solution won't work for you, please raise a ticket via our Service Desk providing us with a Network Analysis (instructions for downloading it you will find here)

Hi @Anna-BigPicture ,

Even column view option is blank for us.
Capture.PNG

Anna-BigPicture Marketplace Partner Nov 08, 2021

HI @pradeep km

In this situation, our Dev Team needs to individually investigate your instance and pinpoint the exact cause of the issue.
 
Please note that this is possible only if you raise a ticket in our Service Desk. Therefore  I encourage you to reach out to the Technical Support Team.

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