Column disappeared in the Big Picture program

[pradeep km]

Hi Team,

In one of our big Picture program column got disappeared in the Gantt module.
In happened only for 2 program.
 May I know why its happened..?

[Sofia Hoffmann]

Hi @pradeep km , I have the same issue with the columns in big picture- did you get a solution for that ? 

[Anna-BigPicture]

Hi @Sofia Hoffmann

What is your instance hosting (Cloud or Server)? If it's a Server, what version of BigPicture are you currently using?

[Sofia Hoffmann]

Hi @Anna-BigPicture 

License Information for Jira

Jira v8.18.1

[Anna-BigPicture]

@Sofia Hoffmann

Thank you for the information. Could you also provide with BigPicture version? You can quickly check the current app version using the 'Shift + i' shortcut when in the app. Other options you can find here.

[Sofia Hoffmann]

.. i do not have this possibility :/ 

[Anna-BigPicture]

@Sofia Hoffmann

The screenshot suggests that you use a version of BigPicture older than 8.1. Please note that the issue with disappearing columns was fixed in version 8.2.

However, I recommend upgrading the app directly to BigPicture 8.4. The version was just released and provides even greater ease of use and more advanced portfolio-level reporting. Here you will find new features Overview.

Important information - make sure you have a full backup before the upgrade.

[Sofia Hoffmann]

okay, will contact my administrator to update the app. thank you Anna 

[wangzhao]

Hi Sir, we are having the same problem and wondering if you've fixed the problem, and could you plz kindly help to let me know how to fix? thanks

[pradeep km]

Hi @wangzhao ,

Issue got fixed by updating Bigpicture to 8.2.2v.

Regards,
Pradeep KM

[Anna-BigPicture]

Hi @pradeep km,

Which version of BigPicture do you currently use? If it's the latest one - 8.1.5, I encourage you to reach out to the Technical Support Team via our Service Desk so our experts can investigate the issue.

[pradeep km]

we are using 8.0.26v

[Anna-BigPicture]

Hello @pradeep km

The issue may be caused by a bug; however without logs' investigating it's hard to say definitively. 

Please try to use the workaround:

1. Go to Box Configuration>Gantt>Column Views
2. Select any view from the list
3. On the viewscreen, click "save"
4. Go back Gantt module.

After completing the above-mentioned steps, tasks summary & key, WBS, and the Current View button should be displayed correctly.
 
If the suggested solution won't work for you, please raise a ticket via our Service Desk providing us with a Network Analysis (instructions for downloading it you will find here)

[pradeep km]

Hi @Anna-BigPicture ,

Even column view option is blank for us.

[Anna-BigPicture]

HI @pradeep km

In this situation, our Dev Team needs to individually investigate your instance and pinpoint the exact cause of the issue.

Please note that this is possible only if you raise a ticket in our Service Desk. Therefore  I encourage you to reach out to the Technical Support Team.