Hi,
I have been used to using the Cherwell CRM suite.
When discovering Jira, I noticed I can not rearrange or add/disable columns in the main ticket view:This to customize my view of fields I want to see. Am I missing something or does Jira not have this particular functionality? In the Cherwell suite these columns are re-arrangeable or even I can turn on and off certain tables of data. Perhaps this is available in the cloud only or depends on the configuration.
A second question I have if its possible to color the ticket text based on their SLA expiry or have some other kind of indicator in the main view.
Hi @[deleted]
Welcome to the community!
Just chiming in here with another app that you might like: JXL for Jira.
JXL is a full-fledged spreadsheet/table view that lets you view (and in most-cases, inline-edit) all the issue fields you are interested in, including all fields from Jira Service Management. There's quite a few customers that successfully use it as an alternative / addition to the native JSM agent view.
Here's how it looks in action:
(It's worth noting that JXL can do way more than that - from inline issue creation, to quick sorting and filtering, to issue hierarchies and grouping. More info at https://jxl.app. Disclaimer: I work on JXL :))
Hope this helps,
Best,
Hannes
It seems this has been asked for a few years allready.
I will check this plugin
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