Add columns to requests overview in the customer portal

[Pat Rue]

The customer requests the "created" and "udapted" date information as additional columnes in the request overview so he can see when the ticket has been created and last modified.
Could not find any way to add these columns.

[Jack Brickey · Accepted solution]

This is not currently possible. You might check the Marketplace to see if any addons provide the capability but my last search did not turn up anything. 

[Rahul Apte]

Hello @Jack Brickey I would like to know if this feature now available? The answer dates back to 2018 hence asking. Thank you !

[Jack Brickey]

@Rahul Apte , I took a Quick Look and it does not appear so ...

[Rahul Apte]

:( is there any way to achieve this ? My client is asking to add Priority, CreatedWhen columns which I think should have come by default..

[Kate Pawlak _Appsvio_]

The administrator has to add these fields in the Manage column. This button is available on the request page if you're an administrator.

[Jack Brickey]

I did not see the created option when I looked @Kate Pawlak _Appsvio_ . I will have another look.

[Kate Pawlak _Appsvio_]

[Katarzyna]

Hi @Pat Rue,

If you need add more columns (as well as created and updated), please try our app My Requests Extension for Jira Service Desk. Read our documentation and in case of any problems or questions, don't hesitate to ask us via e-mail or customer portal.

Cheers,

Kate

[Boyan Angelov (Nemetschek Bulgaria)]

Hi @Pat Rue,

This is possible using add-on Adanced Portal Reports. It will show you a report with customizable columns on the Portal, so your customers can see "created", "updated" and many more fields for requests.