Cloud Backup, restored on local server - cannot login

Latest versions for both. (licence for server, trail for cloud)

I backed up my cloud installation (server version) and have imported this one into my freshly installed Jira application running on mysql. Now I'm unable to login to it! neither with the account info I use for the Cloud, nor with the account created during the setup.

Didn't have any errors - when I check the database I can see my issues so I think this worked. I haven't configured mail yet. :(

thoughts?

1 answer

so with this article I was able to reset the system admin account password to the word "sphere" https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html#RetrievingtheJIRAAdministrator-2.Setthepassworddirectlyinthedatabase and then I could log in.

But.

bug 1: All user accounts had no pswds set in the database after import. They had an external id from a sort of sso system - that didnt work anymore

bug 2: I changed the username of one of the users, and now when I log in with this user I cannot see any issues. All issues were assigned to this user.  looking in the database reveals why: there bound to the username. seriously? bit dissappointed! I didnt change it in the database but used the admin pages under the system user.

ok maybe not a bug the second one, I needed to rebuild the index manually. (I use ES myself so I'm familiar with it)

I don't really understand what went wrong with the import aka if this was a fluke or is just wonky. atm I just glad it works :)

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

12,039 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you