Hi, out QA team cloned a Bug ticket and now can't close the clone, it is not allowing the workflow options so it is stuck on one status. Even I as the Admin can't move it and they don't want it deleted, just closed. HELP!
In the article Alexey mentioned there is a step that doesn't require access to the database in the event the integrity checker can't fix the issue:
In case the integrity checker is not able to fix the issue:
If you do not have access to the database you may need to ask the dba to run the commands on your behalf. Once you correct this you'll need to review the logs and see what's going on with the integrity checker.
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...PermissionsStartOnly=true User=www-data Group=www-data ExecStart=/opt/jira/bin/startup.sh ExecStop=/opt/jira/bin/shutdown.sh TimeoutStartSec=120 TimeoutStopSec=600 PrivateTmp=true [Install] WantedBy...
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