It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cloned Bug issue ticket

Audra Bonacki Jan 05, 2018

Hi, out QA team cloned a Bug ticket and now can't close the clone, it is not allowing the workflow options so it is stuck on one status. Even I as the Admin can't move it and they don't want it deleted, just closed. HELP!

1 answer

0 votes
Alexey Matveev [cPrime] Community Leader Jan 05, 2018

Hello,

What do you mean by "cant close the clone"? Do you have an error or you do not have the close transition button?

Audra Bonacki Jan 05, 2018

Hi, no transition buttons up top except Assign which is one of the steps in our bug workflow.

Audra Bonacki Jan 05, 2018 • edited

I don't have access to run a query on the database and the integrity checker threw a 500 Internal Server error. :/

Branden McElveen Atlassian Team Jan 05, 2018

Hi Audra,

In the article Alexey mentioned there is a step that doesn't require access to the database in the event the integrity checker can't fix the issue:

In case the integrity checker is not able to fix the issue:

  • Workflow inconsistency : Please move the issue to other issue type then move it back to force JIRA to trigger a workflow remap.

If you do not have access to the database you may need to ask the dba to run the commands on your behalf.  Once you correct this you'll need to review the logs and see what's going on with the integrity checker.

Cheers,

Branden

Audra Bonacki Jan 05, 2018 • edited

Hi Branden,

When I tried to change the issue type, I got this message "There are no issue types with compatible field configuration and/or workflow associations. The issue type can only be changed by moving this issue"

Nic Brough [Adaptavist] Community Leader Jan 05, 2018

You will have to use "move issue" to change the issue type, rather than a simple edit.

Audra Bonacki Jan 05, 2018

Ah ha! That worked. Thanks everyone :D

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira Software

How to prevent the propagation of unused project schemes, workflows & screens in Jira software

Atlassian ranks project attributes as the third most important factor impacting performance in the category of data. It’s not surprising, since project attributes are precisely the rules used to ma...

1,378 views 1 17
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you