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Client with existing JIRA instance 403 App Not Assigned Error - Okta

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scott.whitfield
scott.whitfield
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Oct 09, 2023

Scenario:

 

A client user has an existing JIRA instance that uses Okta for SSO.  This user has never been assigned to use the existing internal JIRA but is now provided an external JIRA link from an external vendor with non SSO credentials.  The user now receives a 403 app not assigned error.

Does the user simply need to be provided access to JIRA via Okta or does the user need access and a license assigned via the existing JIRA instance ?

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