Our JIRA Automations to add checklist templates to tickets stopped working because these two checklist templates do not show up in the CheckList Template on a ticket. Does anyone know how to fix this?
I already tried removing the number and hyphens from the the checklist template names but that didn't work.
Checklist that do not show up in the drop down:
* 1-Kick Off Crawl Checklist
* 2-Ops QA Checklist
My name is Adriano and I'm a Support Engineer for HeroCoders.
You will have to trigger the Checklist Template synch to update the Checklist Template list. Please follow these instructions:
Please check for more instructions on this article.
If you still have issues with it, please raise a support ticket with us.
I tried the steps you outlined but that didn't solve the problem. To add some context, the two checklist items that are missing (left part of the screenshot) are not new templates. They were created last year and only recently stopped appearing in the dropdown which is causing some of our automations to fail.