Hello community,
does anyone know how to can I set an expression on an automation rule to trigger an action or another based on the event execution timestamp is within business hour or on non-business hour?
This is applicable to an SLA for which times differ depending on the moment an incident is raised. The logic is basically as follow:
Been unsuccessful at finding a solution for this by reading the documentation and the forum threads... any help out there?
If you reached this far on this post, I want to thank you in advance for the time you dedicated! :)
Regards,
Esteban
How are you defining "local time"? Is that a specific timezone always?
it's defined per project (each one is on a different location). Every time I create a ticket im defining the corresponding timezone on a custom fields (which I use later on for different purposes), irrespective of the reporter account settings.
Im using e.g. {{issue.Created.SetTimeZone("Europe/Rome")}}
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