Changing background color of an issue on the board based on a criteria

[icould]

Hi,

I use kanban board in my support team and the focus is to give answer to customer as quickly as possible. I have issues in a certain column and it works fine for the moment. However, I want to improve the visual appearance of the board and do the following: If the transition to "Reopened" is <2d, set the background of the particular issue in green, if it is <5d and >2d, orange, >5d set it to red. Could you please let me know if this (something similar) is possible in JIRA (or with an extention)? 

[somethingblue]

Hi Aykut,

One option is to set the card color for the issue based on the query.  If you go to the Board > Configure > Card colours and choose Colours based on Queries you can enter a query such as the ones you have above and the issue that matches will have a background card color based on the query.

Cheers,

Branden

[ione jayawardena]

This worked perfectly!  I created a label called "Discussion" and then set the card colour based on the query labels = Discussion.  I also used this label to add a gadget to the team dashboard, showing a list of all the issues with the label "Discussion".

Thanks!

[Milos Davitkovic]

hey @ione jayawardena ,

with your solution, did you changing the entire background color of a Jira ticket or a thin strip on the left side of the card ?

I have tried option: Board > Configure > Card colours

and wrote JQL Queries but I am not able to change the entire background of ticket, only the line on the left side.

[ione jayawardena]

Hi @Milos Davitkovic !

Correct, I was only able to get a thin strip of colour on the left side.

[Ri A]

Hey @Milos Davitkovic  are you able to share the JIRA JQL you used?. thanks

[Jason Chayer]

I am looking for an answer as well. I have Card Colours, but it only lines the side of the card with that color. How can you configure it where the whole card is that color?

[Martin Boller]

Have the same question .. would prefer the entire card changes - not just a tiny line on a side.

[Milos Davitkovic]

Hey @Jason Chayer , @Martin Boller ,

did you guys find any solution to changing the entire background color of a JIRA ticket, not only a thin strip on the left side of the card ?

I have tried option: Board > Configure > Card colours and wrote JQL Queries but I am not able to change the entire background of ticket, only the line on the left side.

[Jason Chayer]

@Milos Davitkovic - unfortunately native Jira does not have this functionality. You would have to get an app for this, I think they recommend Card Colors for Jira. Which, I  believe may be free.

I have seen a few Jira tickets out there for this request, however, I do not believe they will implement this recommendation. I know one of those tickets was created in 2014.

[Ri A]

@Jason Chayer  and @Milos Davitkovic I saw this on our board. While I didn't do it myself, I'm sure it works because we use it. See the JQL and the outcome in the images below. I hope it helps. Please let me know if you find it useful. Thanks

[muttlee]

Hi,

In my version of Jira there is no Board > Configure > Card colours.

Once I go into the board, I only have Project Setting and there is no Card option?

[SHARON CHESTNUT]

You have to go under board settings in the top right, not project settings.

[Erman]

Hello bud! Did you find an answer for this question?