Changing background color of an issue on the board based on a criteria

Hi,

I use kanban board in my support team and the focus is to give answer to customer as quickly as possible. I have issues in a certain column and it works fine for the moment. However, I want to improve the visual appearance of the board and do the following: If the transition to "Reopened" is <2d, set the background of the particular issue in green, if it is <5d and >2d, orange, >5d set it to red. Could you please let me know if this (something similar) is possible in JIRA (or with an extention)? 

1 answer

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Hi Aykut,

One option is to set the card color for the issue based on the query.  If you go to the Board > Configure > Card colours and choose Colours based on Queries you can enter a query such as the ones you have above and the issue that matches will have a background card color based on the query.

Cheers,

Branden

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