I use kanban board in my support team and the focus is to give answer to customer as quickly as possible. I have issues in a certain column and it works fine for the moment. However, I want to improve the visual appearance of the board and do the following: If the transition to "Reopened" is <2d, set the background of the particular issue in green, if it is <5d and >2d, orange, >5d set it to red. Could you please let me know if this (something similar) is possible in JIRA (or with an extention)?
One option is to set the card color for the issue based on the query. If you go to the Board > Configure > Card colours and choose Colours based on Queries you can enter a query such as the ones you have above and the issue that matches will have a background card color based on the query.
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