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Change to Customer names

I Used to be able to go in an edit Customer names because most would come up as email addresses.  How do i go about changing them now as I do not see the option since the last update.  Any help would be greatly appreciated as I am trying to clean up the lists. 


Thanks, Derek 

1 answer

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Liam Green Community Leader Jan 05, 2021

Hi @Derek Seay 

Welcome to the Community!

I still have the option.  If you click the cog and go to User Management - you should be able to click on Jira Service Management and edit the names from there.

Hope that helps,

Regards, Liam

Hey @Xdega 


I was able to get into User Management, but in here I am only seeing the option to Suggest changes and Users have to make the changes themselves.  Maybe I am missing something? 


Thanks for your help! Derek 

Liam Green Community Leader Jan 05, 2021

Hi @Derek Seay 

On the left of the screen there should be a Jira Service Management option.  If you click there you can edit customers:


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