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Change e-mail address not possible

One of our users wants to change the mail address. The minute the user clicks on the change-link which will be provided via mail, the window in jira switches to the dashboard and not to the usual "change e-mail address" space.

If we go to that space with the user it is possible to send the "change mail link". After the user wants to confirm the new e-mail address, the window of the link will go the dashboard again.

Is there a way to bypass this request?

3 answers

1 accepted

0 votes
Answer accepted
John Funk Community Leader Jan 29, 2021

Hi Pierre - Have the user go here to see if they can change their password: 

https://id.atlassian.com/

Hi @John Funk

thank you for the answer. The user is able to change the password with the link.

Regards,

Pierre

John Funk Community Leader Feb 01, 2021

Great! Can you click on the Accept Answer button to close this one out? Thanks!

Pramodh M Community Leader Feb 01, 2021

Hi @John Funk 

I guess the query was regarding changing email-address.

Thanks,
Pramodh

0 votes

I have similar problem. Don't receive confirmation email at all...

0 votes
Pramodh M Community Leader Jan 29, 2021

Hi @Pierre Heinrich 

The email address has to be changed here for non-managed user accounts

Email Address.png

For managed user account, please follow the link below
https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html

Thanks,
Pramodh

Hi @Pramodh M

thank you for the answer! We've already tried out this method to change the e-mail address. It sends normally the confirmation mail but as soon as the user clicks on the link to confirm the new mail address he just gets to the atlassian start page and only can start the process again.

Regards,

Pierre

Pramodh M Community Leader Jan 31, 2021

Hi @Pierre Heinrich 

May be Atlassian Team can help with this to change the email address if the user is facing a problem.

Please raise a ticket and have email address changed.

Note: This is only applicable for unmanaged accounts.

Thanks,

Pramodh

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