Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot site import with no users or groups

I am trying to migrate Jira Software and Service Desk from 81.5 to Cloud, therefore, I must use Site Import, as recommended, to import the Service Desk projects.

I have external directories.

I used CMT to migrate only Users and Groups from Jira Software 8.15 to Cloud. No projects where migrated.

I performed a backup.

I am trying to restore only projects and I have chosen the "I've migrated user data using the Jira Cloud Migration Assistant" option. 

I removed all users and groups from the Entities.xm file via the following commands:

sed -i '' '/<User id="/d' entities.xml

sed -i '' '/<Group id="/d' entities.xml

sed -i '' '/<Membership id="/d' entities.xml

sed -i '' '/<GroupAttribute id="/d' entities.xml

I have confirmed the lines are gone.

I receive the following error:

"There was an error importing file Archive.zip. Following issues were reported:
We have detected users from external directories."

There are no users or groups in this file.

 Where is Restore still finding external Users? I cannot proceed with testing until this is resolved. How can I get Restore to ignore Users and Groups‽ 

 

1 answer

0 votes

Hi @Mike Cavalieri ,

Have you checked the Jira Cloud Migration Assistant guide?

https://support.atlassian.com/migration/docs/use-the-jira-cloud-migration-assistant-to-migrate/

If that doesn't work, maybe a support ticket can be created (https://support.atlassian.com/contact/#/)

Yes, I have referenced the Jira Cloud Migration Assistant guide often, but I cannot use the CMT for Projects because I am importing both Jira Software and Service Management (Desk) into a Cloud instance.

I have also tried to create a Support Ticket, but the SEN is for Standard and does not offer me support.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

Jira issue check and more advanced commit verifications for Bitbucket DC

Pre-receive hooks that verify the Git commit message, the modified files, and implement similar code change controls used to be requirements of large enterprises working in regulated industries only....

31 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you