Cannot "Configure" the Jira/zendesk add on without getting a permissions error

When trying to configure the Zendesk Add On, I get a permission error (see image) every time I click Configure. Our in-house JIRA administrator cannot determine why this permissions issue is happening and suggested I contact support. jira zendesk permission error.pngZendesk Add On Configure in JIRA.png

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Hi Barbara,

Can you confirm if the user used for integration is in the Developers group in Jira?

Kind Regards,

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Published Apr 22, 2018 in Jira Software

How-to setup a secured Jira Software 7.9.0 on Ubuntu 16.04.4 in less than 30 minutes

...PermissionsStartOnly=true User=www-data Group=www-data ExecStart=/opt/jira/bin/ ExecStop=/opt/jira/bin/ TimeoutStartSec=120 TimeoutStopSec=600 PrivateTmp=true [Install] WantedBy...

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