Cannot move an issue from 'To-Do' to 'In-Progress', but can move other identically created issues.


I've noticed this now a couple of times recently in GreenHopper. Occasionally, I will come across an issue which I cannot transition from 'To-Do', to 'In-Progress', however I can move it directly to Resolved/Closed. I can confirm that I am the creator and assignee of the issue.

There are no conditions that I'm aware of that prevent me from moving the issue. I can create an identical issue (all the same details, points, assignee, etc) and move it directly to In-Progress.

Any ideas how I can track down what is going on? Is there any way I can do a diff on the raw data behind the issues (the one I can't move and the duplicate test issue that I can?)

Thank you.

Kind regards,

2 answers

0 votes
Janet Albion Atlassian Team Feb 21, 2013

Hi Prem,

Does the issue also can't be transit to In Progress if you are not in Agile ?

Does GreenHopper Simplified Workflow is being used ?

What are the statuses that is mapped to the To-Do and In-Progress ?

What are the Conditions and Validators applied to all the available transition ?

Apologies for the late reply Janet. Unfortunately we haven't noticed since that period earlier in the year so it slipped from our attention.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 26, 2019 in Jira Software

How to prevent the propagation of unused project schemes, workflows & screens in Jira software

Atlassian ranks project attributes as the third most important factor impacting performance in the category of data. It’s not surprising, since project attributes are precisely the rules used to ma...

600 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you