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Cannot create backup for server

Trying to create backup from cloud to server.

But option "Create backup for server" - is inactive.

How we can enable it?

3 answers

Hello all! 

I faced the same problem - the solution was to wait 48 hours since the last backup from the admin panel, and you definitely need to empty the trash:
Administrator - Projects - Trash

And after button for backup server - will be available

0 votes

Hi @Ivan Hohlov , 

Just like Nick pointed out, you may be restricted because of a recent backup, so you'll have to wait the cooldown. More info here: https://confluence.atlassian.com/jirakb/jira-backup-frequency-is-limited-you-can-not-make-another-backup-right-now-779160825.html

 

Another possibility is that you have Next Gen projects in your cloud instance. These can't be included in the backup for server as server doesn't have Next Gen, so you'll have to move the issues to standard projects first and create an export for server after.

In both cases, you should see some kind of message indicating as of why you aren't able to create the backup.

0 votes

This happens if you have recently taken a backup.  The process is quite intensive, so Atlassian only allow it to run once every two days.

Someone mentioned 47.5 hours to me a while ago, but that is third-hand, so assume the official line at https://confluence.atlassian.com/adminjiracloud/exporting-issues-776636787.html

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