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I have added the integration to integrate Crashlytics to Jira. I used my credentials and the project id and it seemed to accept this. When I try and raise a Jira ticket from Crashlytics I see the error "Unable to link Jira issue"
I had the same issue and I contacted Firebase and from their response what I understood is that this is expected behaviour even though I think the user experience would have been different. See their response below.
I’ll give you a brief discussion of some of the possible reasons for this issue to occur:
When we encounter a crash that creates a new Crashlytics issue for the first time, Crashlytics will trigger a new Jira issue.
Events of the same type (as determined by the Crashlytics clustering algorithm) will be grouped under the same issue.
A new Jira issue will not be created for these events unless they have triggered a velocity alert or the issue has regressed.
In the case of a regression, the events will be grouped under the same issue, and only a single Jira ticket will be created.
JIRA tickets will not be created every time a crash issue is triggered. Instead, only one ticket is created for the same issue, even if it occurs multiple times in a short period of time.