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Cannot create Jira Link when integrated with Firebase Crashlytics

I have added the integration to integrate Crashlytics to Jira. I used my credentials and the project id and it seemed to accept this. When I try and raise a Jira ticket from Crashlytics I see the error "Unable to link Jira issue"

2 answers

0 votes
Tula Weerasooriya
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Nov 09, 2023

I had the same issue and I contacted Firebase and from their response what I understood is that this is expected behaviour even though I think the user experience would have been different. See their response below.

I’ll give you a brief discussion of some of the possible reasons for this issue to occur: 

When we encounter a crash that creates a new Crashlytics issue for the first time, Crashlytics will trigger a new Jira issue.

Events of the same type (as determined by the Crashlytics clustering algorithm) will be grouped under the same issue.

A new Jira issue will not be created for these events unless they have triggered a velocity alert or the issue has regressed.

In the case of a regression, the events will be grouped under the same issue, and only a single Jira ticket will be created.

JIRA tickets will not be created every time a crash issue is triggered. Instead, only one ticket is created for the same issue, even if it occurs multiple times in a short period of time.

0 votes
Bill Sheboy
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Aug 03, 2022

Hi @Simon Robinson -- Welcome to the Atlassian Community!

I recommend contacting the vendor of Crashlytics, or whatever connector you are using for it, to diagnose this symptom.

Kind regards,

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