Cannot close the issue because of error in resolution screen

[Elena]

Hi!
I've discovered recently an issue with resolution screen. 'Test case link' was selected as mandatory field so the issue cannot be closed without filling this field.
But on closure, this field isn't displayed, I see only the error that this field is mandatory and the issue cannot be closed. Although the field is present on resolution screen template.
Any ideas what could have gone wrong?
Thanks! 

[Rilwan Ahmed · Accepted solution]

Hi @Elena ,

1. Make sure the field is present in Field configuration used in the project
   Project settings --> Fields
2. Check if there is any context in the field which is blocking it from being displayed in the project or the issue type. 
   Go to Admin settings --> Issues --> Custom field
   Search for required field --> Context 

[Elena]

Hi @Rilwan Ahmed ,

thank you so much! I needed to add this context to the issue type.

Now it's resolved, thanks a lot!

[Jack Brickey]

Hi @Elena ,

if you don't need the field then remove the condition. If you need the field then you need to add a screen to the closure transition and ensure the field is on the screen. It appears that you have a closure screen. If so go to the admin section and then Issues > Screens. Find your screen and add the field.

[Elena]

Hi @Jack Brickey
thanks for your answer.
But eventually, this field is already on screen in the settings but it's not displayed on issue closure.
That is the problem