Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot Log into JIRA

kc lewis I'm New Here Jun 07, 2021

I have been using a free version of JIRA for a few months now and this morning when I try to log in I get a message that my Atlassian Cloud products are suspended and I'm directed to a link for billing. I shouldn't have a bill. How do I resolve this?

2 answers

0 votes
John Funk Community Leader Jun 07, 2021

Hi KC - Welcome to the Atlassian Community!

You should contact support here:

Be sure to select the option for Billing. 

0 votes
Jack Community Leader Jun 07, 2021

It will be difficult for the community to really assist with this. It might be that you have more than 10 users which should not be the case if you were truly not a free version. My suggestion would be to reach out to Atlassian via their support portal and select billing, payments and pricing as the topic.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

Introducing External Collaboration for Confluence

We’re excited to introduce external collaboration for Confluence, now available in early access. It is available to preview for Confluence Cloud Premium and Enterprise customers. (If you're not on ...

182 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you