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Cannot Log into JIRA

kc lewis
kc lewis
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June 7, 2021

I have been using a free version of JIRA for a few months now and this morning when I try to log in I get a message that my Atlassian Cloud products are suspended and I'm directed to a link for billing. I shouldn't have a bill. How do I resolve this?

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Jack Brickey
Jack Brickey
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June 7, 2021

It will be difficult for the community to really assist with this. It might be that you have more than 10 users which should not be the case if you were truly not a free version. My suggestion would be to reach out to Atlassian via their support portal and select billing, payments and pricing as the topic.

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John Funk
John Funk
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June 7, 2021

Hi KC - Welcome to the Atlassian Community!

You should contact support here: 

https://support.atlassian.com/contact/#/

Be sure to select the option for Billing. 

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