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Cannot Connect Exchange server in Incoming mail


Just installed Jira Service Desk on RedHat, when configuring incoming mail, this error happens

I have Googled, but no one seems to have the same issue, it looks like this class VerifyPopServerConnection made atl_token private and Jira cannot pass this parameter 


error message:

/secure/admin/VerifyPopServerConnection!add.jspa [c.a.jira.webwork.JiraSafeActionParameterSetter] No property setter is availble on Action 'class com.atlassian.jira.plugins.mail.webwork.VerifyPopServerConnection' for parameter 'atl_token'



1 answer

Hi @Geoffrey Li , 

Can you check if you are able to configure with just IMAP instead of SECURE_IMAP ? Can you look at the atlassian-jira.log file and provide more/complete error message ?

Amith Mathur

Hi Amith,


Thank you for your reply.

Unfortunately, we have a company policy saying we can only use secured IMAP.




I have googled atl_token, it seems like JIRA xsrf, can I disable it for testing?

Hi @Geoffrey Li , 

We understand your company policy. Just for testing purpose, please disable it and check if you are able to configure. 

Amith Mathur

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