In one of our service desk projects we want to know if it possible to auto-assign a ticket from a received email to the system where there is a cc, i.e. assign the ticket to the person who is cc'ed?
Hey @Richard Morgan,
I would check and see if the create screen in your screen configuration for the Email request includes the assignee field. You can test this by manually starting to create an issue and selecting the email request as the issue type. It will display what fields are available. If you don't see the assignee field. It might not be included and therefore it can't be set.
Just something to check.
Hi @Richard Morgan,
If you go into the project settings, you should be able to find "Screens" on the left hand menu. This will tell you what you Screen Scheme is. What you want to find from here is the scheme that matches the issue type for the request you were tying to make. Then you will want to click the pencil icon on the right had side to edit that scheme, which will take you to a new page. On the new page, you want to click the edit button for the the screen listed as "Create issue" (If you don't have "Create issue" set, you will want to edit "Default"). This will take you to a new page the edit the screen itself. On this page, simply add the "Assignee" field.
That "should" get you everything you need.
I hope that helps!
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