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Can't permanently delete a project from trash

Hi all :)

I deleted a project from jira and waited for its time in the trash to pass and be permanently deleted.

Since it expired and was supposed to be permanently deleted, I get an email every day stating "Could not permanently delete the project" with the message:

We couldn't delete this project.

It's probably a temporary problem. Go to trash and try again.

 

This does not seem like a temporary problem since it's happening for a month now. I tried to actively delete the project from trash, but still got the same response.

 

Any idea what can be the problem and how to fix it?

Thank you,

Idan

2 answers

Any progress on this issue since February? I am having it right now (July). It'as a double issue actually: 

1. I can send a project to Trash, but cannot delete it permanently: "We couldn't delete this project. It's probably a temporary problem. Go to trash and try again."

2. If I restore the project from Trash, I can see it on the "Projects" list, but I can't access it: when I click on the project, I get "This project isn't available. It may have been deleted or your permissions may have changed. View a list of all projects" (I am a global admin)

Logging out and clearing cache didn't help. 

This is critical, it makes Jira Cloud unusable in our company.  

Thank you in advance for a quick fix.

Hi Piotr,

The issue was resolved through JIRA support team - as suggested above I opened a support ticket and got the help I needed.

I did the same, thank you 👍

0 votes
John Funk Community Leader Feb 28, 2021

Hi Idan,

I would go ahead and open a support ticket with Atlassian:

https://support.atlassian.com/contact/#/

John Funk Community Leader Feb 28, 2021

Actually, you might try this first:

https://community.atlassian.com/t5/Jira-Core-questions/I-can-t-delete-permanently-a-project-from-the-trash-Why/qaq-p/1366826

Log out, clear cache and go back in basically. 

Thanks John!

I tried this solution but it didn't help - I still got the email that the project wasn't deleted.

I'll open a support ticket.

Like John Funk likes this

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