Can't move my stories up or down in the backlog anymore

[Eric Gilbert]

Since today, nobody, even site administrator can't drag and drop (up and down) items in the backlog.

We can use the features move to top and move to bottom but can't drag items anymore.

Never had this probleme before today.

Thanx!

[Craig Vogel · Accepted solution]

https://jira.atlassian.com/browse/JSWCLOUD-18831

[Barbara Shallow · Accepted solution]

I too am having this issue, as are a few others that I am working with.

[John Funk]

What type of project is it?

[Barbara Shallow]

They are all next gen projects.

[Eric Gilbert]

How can I switch my project to Classical project. I am more used to work with the classic interfcace.

Thanx all!

[John Funk]

You can't just "switch" them over as such. You would have to create a new Classic project and then Move all of your issues to the new project. 

[Barbara Shallow]

So those that are trying to rearrange tickets in the backlog are all admins, including myself. I also looked at under project settings to look for associated filters and did not find anything. Should I be looking somewhere else? 

[Dmitry Razumikhin]

I have a same issue. Seems to be bug/regression.

[Thomas]

Same issue here. Cannot rearrange items in backlog of next-gen projects anymore.

I have the Admin role.

[software]

I have the same issue. I created a next-gen project and then I moved all issues previously on a jira server project (after a backup restore) to the next-gen project, backlog seems to be freezed now.

[John Funk]

I have created a support ticket with Atlassian and will let you know what they say. 

[jonathanmerlos]

Same issue since yesterday

[Chris Leonard]

Same issue, next gen project, cannot rearrange backlog.  This started on Friday 3/20/2020.  

[John Funk]

Hey Chris - Have you submitted a support ticket as Andy suggested above?

[Bryan Orsmond]

Same issue - can move to Top or Bottom but cannot drag and drop. Also cannot drag to sprint

[Chris Leonard]

This issue appears to be fixed as of Monday 3/23/2020 10:26 AM eastern.  I am now able to rearrange backlog again on next gen projects

[John Funk · Accepted solution]

Hi Eric - Welcome to the Atlassian Community!

Might be in a couple of places - the first is usually the culprit. If someone has updated the filter associated with the board to do an Order By other than Rank, (or perhaps the order by is missing) then it will not let you change the rank by dragging up or down.

The other one is that the Permission Scheme has a permission for Schedule issue. Check to see who can do that because that's what allows people to drag up and down.

I hope that helps!

[Eric Gilbert]

Did not fix my problem, I gave everybody the permission to move tickets

[Sergiy Churzin]

Have the same problem now. I already checked project permissions - I have a permission for managing sprints, plus I change Filter Query for project to ORDER BY RANK ASC, but still can't move issues up and down in backlog - it gave me an error message

Can't find the solution myself, can someone here help? Maybe, there are some other preferences, that I should check?

[David Filonzi]

Hi I am still experiencing this issue.

I cannot drag issues from backlog to any other board in my classic project.. 

What would be the best way to solve this?

[David Filonzi]

solved - edit workflow in diagram mode > click each board and check the box that says "Allow all statuses to transition to this one" > publish workflow

[Nicolas Sannier]

I am still experiencing this issue on my end even though JSWCLOUD-18831 is marked as resolved.

Please advise. 

[Victor Rohlfs]

Still experiencing this issue as of Feb 10, 2021!

[John Funk]

Hi Victor - Welcome to the Atlassian Community!

You should open a new question in the community instead of adding to an existing and closed question. That way more people will see the issue. 

[Craig Vogel]

Checking in with the issue as well. Absolutely ridiculous. I'm able to select Top of Backlog or Bottom of Backlog but manually moving doesn't work. I have a backlog review in 2 days. 

Come on Atlassian. 

[Eric Gilbert]

Just curious.

What is a bcklog review? Specially for a product manager role.

Thanx

[Craig Vogel]

I go through each story with my dev team and talk about why we're doing it, the value added, and discuss any questions they have. Typically I prioritize the stories so we start at the top.

The outcome here is that the dev team knows the expectations, understands the business value, and can properly estimate the items.

[John Funk]

Have you put in a support ticket with Atlassian?

https://support.atlassian.com/contact/#/