Can't complete sprint because of subtasks marked as Cancelled

[Monica Collins]

I have a user that is unable to complete a sprint.  He has two subtasks marked as canceled and they don't allow him to complete a sprint.  We do not want to delete the two subtasks, for historical purposes.  What would I need to change to get the two subtasks marked as done without actually setting them to done?

[Laura Holton _ACE Rotterdam_ · Accepted solution]

Hi @Monica Collins 👋

Taking the words of the one and only @Nic Brough -Adaptavist- below...

It's because an issue has to be in the right hand column for it to be considered "done".

Best option is probably to put the cancelled status in the done column and create a quick-filter to hide it from the board. Even when hidden, it's still in the column, so you'll be able to close the sprint.

I hope this helps but if you have any other questions just ask away 😃

All the best,

Laura

[Bill Sheboy · Accepted solution]

Hi @Monica Collins 

Your cancelled status is may not be mapped to the right-most column on the board; that is what Jira considers as "done" for a sprint.  Please see this posting for more details:

https://community.atlassian.com/t5/Jira-Core-Server-questions/cannot-complete-sprint/qaq-p/353940

Kind regards,
Bill

[Monica Collins]

The user decided to create a different workflow.  Thanks.