cannot complete sprint

[Jeremy Arr]

When I try to complete a sprint it says "Sprint cannot be completed as there are incomplete subtasks". All my issues are either done or cancelled. I am using simplified workflow, with cancelled and done "set resolution" fields checked in the board configuration page. The cancelled status is not displayed on the kanban board, i.e is not in a column. When i add it to the done column, I am able to complete the sprint. I do not want the cancelled tasks to show up on the kanban board.

So my question is, why can't I complete the sprint when the cancelled status is not displayed on the kanban board? This looks like a bug.

I am running the latest version jira server.

[Nic Brough -Adaptavist- · Accepted solution]

It's because an issue has to be in the right hand column for it to be considered "done".

Best option is probably to put the cancelled status in the done column and create a quick-filter to hide it from the board.  Even when hidden, it's still in the column, so you'll be able to close the sprint.

[Jeremy Arr]

thanks!

[Sandor Krisztian Andre]

So, in a JIRA Software scrum borady the deifintion of 'Done' is issue is in the rightmost column?

I find this 'Done' everywhere in the docs but I've never seen a definition of what it actually is.

[Nic Brough -Adaptavist-]

Yes.

[Rory Standley]

This has saved my sanity!!

[Elliot Gates]

If you're using a custom workflow - ensure the final state is 'Done' and not 'Complete' or something. For some reason only 'Done' (the default JIRA complete status) will truly mark a sub-task as closed.

[Nic Brough -Adaptavist-]

That's not true, sorry.  To mark a sub-task as closed, it should be in the last column on the board (and ideally with a resolution set, so Core Jira sees it as done too)

[Sanjog Sigdel]

@Nic Brough -Adaptavist- Same applies for Stories/Tasks.

The tickets in the right most columns are the ones completed in Sprint.

@Elliot Gates Better to map the final resolution states as per your workflow to the right most columns. Done, Resolved,Closed, Completed, all these can be in the right most columns 

[Nic Brough -Adaptavist-]

Yes, that's what I said.

[Zohaib]

It’s crucial for an issue to be in the right-hand column to be marked as “done.” The best approach might be to place the canceled status in the done column and create a quick filter to hide it from the board. Even when hidden, it remains in the column, enabling you to close the sprint.