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Can't add the server ID for registering my Jira server


I'm currently trying to register the Jira Software with the Server ID found at System-->System Info. However, the server ID is not being accepted in my account so I can't view the license key. Is there anything I can do differently except from following the steps described in my Atlassian Account?


1 answer

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Fazila Ashraf Community Leader Nov 17, 2020

Hi @Sebastian Siegert 

What is the error that you receive?

  • Invalid Server ID - Please try copying and pasting the Server ID directly from the product.

Though my server ID looks rather odd. The format doesn't fit. For obvious reasons I can't pass the real ID here but I'll change some letters number so that you can understand what I mean:

Fazila Ashraf Community Leader Nov 17, 2020

Yup, it doesnt look right.. My server id is 4char-4char-4char-4char format.

Are you by chance looking at the build revision?

Like Sebastian Siegert likes this

Well, it is the Server ID, as far as I can tell. I have to check with the team that installed it, whether we can change the ID without breaking stuff.  

Server ID.PNG

The server ID had to be changed, this was an error that occurred when we migrated from cloud to server. Thank you for the help.

Like Fazila Ashraf likes this

Can you tell me from where exactly i can fine server ID. after clicking on setting i get only 2 options cloud administration and licensing.

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