Can't add the server ID for registering my Jira server

[Sebastian Siegert]

Hi,

I'm currently trying to register the Jira Software with the Server ID found at System-->System Info. However, the server ID is not being accepted in my account so I can't view the license key. Is there anything I can do differently except from following the steps described in my Atlassian Account?

Regards
Sebastian

[Fazila Ashraf · Accepted solution]

Hi @Sebastian Siegert 

What is the error that you receive?

[Sebastian Siegert]

• Invalid Server ID - Please try copying and pasting the Server ID directly from the product.

[Sebastian Siegert]

Though my server ID looks rather odd. The format doesn't fit. For obvious reasons I can't pass the real ID here but I'll change some letters number so that you can understand what I mean:
7aabcaf2-cbb0-44f9-9d68-3a9afgh6f62a

[Fazila Ashraf]

Yup, it doesnt look right.. My server id is 4char-4char-4char-4char format.

Are you by chance looking at the build revision?

[Fazila Ashraf]

In case, this helps -> https://confluence.atlassian.com/jirakb/change-the-server-id-for-an-instance-of-jira-server-285839562.html

[Sebastian Siegert]

Well, it is the Server ID, as far as I can tell. I have to check with the team that installed it, whether we can change the ID without breaking stuff.  

[Sebastian Siegert]

The server ID had to be changed, this was an error that occurred when we migrated from cloud to server. Thank you for the help.

[Manaswi Shimpi]

Can you tell me from where exactly i can fine server ID. after clicking on setting i get only 2 options cloud administration and licensing.

[Anson Osbourne]

Hello,

We tried the suggestions illustrated in the following article ( https://confluence.atlassian.com/jirakb/change-the-server-id-for-an-instance-of-jira-server-285839562.html ) but no changes were applied. If you can share any insight, it would be appreciated.

Best

[Fazila Ashraf]

@Anson Osbourne , by 'no changes were applied', do you mean that it still reflects the old server id in the page? was a restart done? Please share more details.

[Fazila Ashraf]

@Manaswi Shimpi  , so sorry! I just saw your comment. I hope you got the solution that this instruction is for on-premise installs and not cloud much early!